Refund and cancellation policy

Last updated: November 2026

Cancellations

You can change or cancel an order before production starts. Once production begins, a custom or made-to-order item cannot be changed or cancelled, because each piece is made specifically for your order. The production start date is stated on your invoice.

Damaged, defective or incorrect items

If your order arrives damaged, has a manufacturing defect, or does not match your confirmed order, email us within 7 days of delivery with your order or invoice number and clear photos. After we review your report, we will replace the affected items or refund their value.

Handmade variation

Our products are handmade from reclaimed and recovered textiles and paper. Small variations in colour, pattern placement, size, and stitching are part of the craft and are not defects. Mockups and photos are illustrations and may differ slightly from the final pieces.

Returns

We do not accept returns of correctly delivered custom or made-to-order items. Please contact us before sending anything back, as items sent without our agreement cannot be accepted.

How refunds are paid

Approved refunds are returned to the original payment method, or by bank transfer for bank-transfer payments. Refunds are usually processed within 7 to 10 business days of approval. Your bank or card issuer may take additional time to show the credit.

Contact

Email infodaffodilstudio@gmail.com or call +91 97856 97308.